Privacy Policy
Last updated: 06/19/2025
SMS Terms & Conditions
- SMS Consent Communication: Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
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Types of SMS Communications: If consent has been given to receive text messages from One Hand Software, messages may be received related to the following:
- Appointment reminders
- Follow-up messages
- Billing/account balance inquiries
Example: "Reminder: Upcoming appointment with Megan today at 11:40am for a 45 minute workout. To confirm follow link https://www.onehandsoftware.com/confirm?AE23E5 Reply STOP to opt out of SMS messaging at any time."
- Message frequency may vary. You may receive up to 5 SMS messages per week regarding appointments / billing / general messages.
- Potential Fees for SMS Messaging: Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
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Opt-In Method: Opt-in to receive SMS messages from One Hand Software can be done in the following ways:
- By texting 1-931-588-0696 SUBSCRIBE
- Opt-Out Method: Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received or directly texting 1-931-588-0696 STOP. Alternatively, the business you are working with can remove you from the messaging list.
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Help: For any issues, reply with the keyword HELP.
- Additional Options: If SMS messages are not desired, the SMS consent setting on appointment reminders and other communications can be set to NO as needed.
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Standard Messaging Disclosures:
- Message and data rates may apply.
- Opt out at any time by texting "STOP."
- For assistance, text "HELP."
- Message frequency may vary.
SMS Compliant Privacy Policy
At One Hand Software, we value your privacy and are committed to protecting the personal information that you share with us. This privacy policy explains what information we collect, how we process it, and when and with whom we may share your information.
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Information We Collect:
- Phone Number: Your mobile phone number is required to send SMS messages.
- Opt-in/Opt-out Information: We track whether you have opted in or opted out of receiving SMS communications from us.
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How We Process Information:
- Provide SMS Services: We may send you appointment reminders and general messages.
- Ensure Compliance: We may process your data to comply with legal obligations, such as record-keeping for consent and compliance with regulations.
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When and With Whom We Share Your Personal Information:
- Service Providers: We may share your information with trusted third-party service providers who help us manage and send SMS messages (e.g., SMS gateway providers). These service providers are only allowed to use your information for the purposes of delivering the SMS service and are obligated to keep your information secure.
- Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, regulatory request, or other legal processes.
One Hand Software does not share phone numbers or SMS data with any third party and affiliate company for marketing purposes.
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Your Rights:
- Opt-Out: You can stop receiving SMS messages from us at any time by replying "STOP" to any SMS we send you. Once you opt-out, we will no longer send you SMS messages unless you re-subscribe.
- Access and Correction: You have the right to request access to the personal information we have collected about you and to correct any inaccuracies.
- Data Retention: We will retain your information only for as long as necessary to provide the services or comply with legal obligations.
- Security: We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or mobile network is entirely secure, and we cannot guarantee absolute security.
- Changes to This Privacy Policy: We may update this privacy policy from time to time. When we do, we will notify you by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
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Contact Us:
- Email: support@onehandsoftware.com
- Phone: 931-588-0696